Healthcare Ombudsperson Program

A Negotiated Benefit Through Our CWA-State of NJ Contract

The Healthcare Ombudsperson Program is a joint venture between CWA and the State of New Jersey to provide education and counseling to employees, to resolve employee issues effectively and efficiently, and to work collaboratively to create better healthcare outcomes.

If you have a healthcare question or assistance with your benefits, please reach out to your branch president or other representative, and they will get you in contact with the CWA Local 1031 Healthcare Ombudsperson.


Open Enrollment 2026

Open Enrollment for all members in the State Health Benefits Program (SHBP) runs from October 1 through October 31.

During this period, members may:

Open Enrollment is optional, and if you do not choose to make any changes, you do not need to do anything. FSA enrollment must be done annually and does not automatically renew.

Open Enrollment Information is being compiled and will be posted as soon as it is available.

Health Benefits Changes Are Coming

This information applies to CWA contract full-time employees working under the CWA contract with the State of NJ, enrolled in Union Negotiated Rate health plans. For employees at Rutgers & University Hospital, see below for more information

Members will see no increase in premiums for 2026, however there will be changes to the health plans that were necessary to achieve this. More information on the changes is below. Some of these changes will require a second open enrollment period, which has not yet been scheduled. Many of the changes to the plans will not take place until after this special open enrollment period is to occur.

CWA Recommends Against Making Changes During October Open Enrollment:

  • If you are considering changing plans because of the upcoming healthcare changes.
CWA Recommends Members Participate in October Open Enrollment To:

  • Add/Remove Dependents
  • Change Dental Plans
  • Enroll in FSA (Flexible Spending Account)

List of Changes to NJ State Health Benefits Program for 2026

In order to address the massive increases in health care costs and avoid catastrophic healthcare premium increases, CWA, along with the other unions representing state workers, negotiated some changes to the SHBP. Along with changes to coverage in most state worker PPO plans (CWA Unity Direct, NJ Direct 15, etc.), there are changes that affect members in all plans.

State Health Benefits Plan Design Committee

The plan design committee (PDC) is responsible for formally implementing any changes to the health benefits for state workers. They met on September 24th to formally implement the changes negotiated with the governor for plan year 2026. Below is the full text of the changes adopted by the PDC.

Special Considerations for Employees at Rutgers & University Hospital

RU & UH employees have access to the same plans CWA State employees have access to, at the same union negotiated rates. RU & UH staff also have access to several legacy health plans, at rates set by the formula set out under the state’s Chapter 78 Law. These legacy plans have seen substantial rate increases in the last few years and will continue to see rate increases for 2026. CWA strongly recommends any members enrolled in a legacy plan to strongly consider switching to a plan with union negotiated rates.

Chapter 78 Plans Premiums Will Increase
Horizon Aetna
NJ Direct 10
NJ Direct 15
NJ Direct 2030
NJ Direct 2035
Horizon HMO
Horizon HDLow
Horizon HDHigh
Union Negotiated Rate Plans Premiums Will Not Increase
  Horizon Aetna
  NJ Direct
NJ Direct 2019
OMNIA
Freedom
Freedom 2019
Liberty Plus

 

Flexible Spending Account (FSA)

  • Members enrolled in SHBP may deposit up to $2500 annually into a Flexible Spending Account to spend on qualifying medical expenses during the year
  • Funds are withdrawn tax free via payroll deduction, spread out across the year
  • Enrollment does not renew, you must sign up each year
  • Enroll at www.HorizonBlue.com/EnrollFSA
    • FSA program is administered by Horizon Blue Cross Blue Shield for all members, even those enrolled in Aetna health plans

Division of Pensions and Benefits

Our health plans are administered by the NJ Division of Pensions & Benefits, to go directly to their website use the links below.


Benefitsolver

All changes to your health insurance benefits are done through the Benefitsolver website.


Select programs for CWA members enrolled in the NJ State Health Benefits Programs (NJ SHBP)

NJ WELL – Earn $350

Your well-being matters. NJ Well provides inclusive and holistic experiences to meet members’ needs through activities and educational programming to support healthy lifestyles. Obtain 800 points and earn a reward.

Horizon bFit

Earn a $20 monthly reward for going to the gym or getting your steps in. Available to members and their dependents.

Marathon Health

New Jersey SHBP and SEHBP members and covered family members have access to a Direct Primary Care doctor’s office with Marathon Health (formerly Everside) with no co-pays, no out of pocket costs, and no changes to your health benefits. Marathon Health doctors provide comprehensive, personalized primary care (both in person and virtually) with a full range of services including preventive care, urgent and sick care, health and wellness coaching, chronic disease management, care coordination, and much more. Other benefits include:

  • Same- and next-day sick and urgent appointments
  • 24/7 virtual care access with the Marathon mobile app for online scheduling, prescription refills, online messaging, and virtual appointments
  • Little to no wait to see your provider
  • Onsite labs, medications, and immunizations at no additional cost

Marathon Health offers many convenient locations including:

  • Cherry Hill
  • Clifton
  • Ewing
  • Hamilton
  • Jersey City
  • New Brunswick
  • Tom’s River
  • Voorhees
  • West Orange
  • Willingboro

The Direct Primary Care program is available to employees, non-Medicare retirees, and dependents covered under the following SHBP plans:

  • Horizon CWA Unity / Aetna Freedom / NJ Direct
  • Horizon Omnia / Aetna Liberty Plus Tiered Network Plans

For questions or to get started call 866-808-6005